BookingsWaiting…12 bookings
GuideUnassignedDiego MartínezAutoTransportUnassignedPanoramaBusAuto
RestaurantNo tableLe Bistrot du Paris · 13:30
CustomersNot toldWhatsApp sentAuto
Built by an operator who ran three tour agencies.
Scale your tour operation with total control
Bookings, resources, pricing and reporting — plus automated client communication. One platform.
GuideUnassignedDiego MartínezAutoBookings from the channels you already sell on
Sales channels: Viator, GetYourGuide, Tiqets, Headout, Klook, Airbnb, Trip.com and more.
33–43%
time and money saved with Nairoo
ALL IN ONE SYSTEM
Seven modules. One operation.
01 — CHANNEL MANAGER
Sync your availability and get more revenue from every sale.
Your OTAs and your website, always up to date. And you decide where, and at what price, every seat is sold.
Synced availability
Let Nairoo keep the calendar of every channel in sync.
Smart Tap
Grow the revenue of every booking by splitting seats across your channels the way you want.
Dynamic pricing
Set your rules and Nairoo adjusts the price on its own, by occupancy and days to departure.
02 — INFORMATION IN MOTION
Enter it once. Everyone stays up to date.
Assign a guide and you are done. Nairoo tells them everything they need — and does the same for the bus company and the restaurant, each with their own information, the moment you assign them.
Montserrat Tour from Barcelona
Group 1
12 of 15
Group 2
15 of 15
Ava Rodriguez
Carles PuyolDiego Martínez
Mari LaportePanoramaBus
Andalucía Bus
Transporte Castilla
La Trattoria
Petit Tapas
La Plata
Oller del Mas Familia
Friday, 16 October
9:41
PanoramaBus
La Trattoria
You're assigned for the tour 🏞Now
Montserrat Tour from Barcelona — 16 Oct 2026, 03:30 PM
New Bus Request Received 🚌Now
You've received a new request for a bus with 15 seats for 16 Oct 2026, 03:30 PM
Assign busView details
New Booking Request 🍽Now
Booking for 15 guests. 16 Oct 2026, 05:30 PM
AcceptView details
Each supplier receives only what concerns them. If anything changes later — a time, a meeting point, a headcount — Nairoo sends the update the same way. You never re-send anything.
30%
less time organising departures.
Whether you run departures on your own or with a team.
An app for your suppliers.
Guides, transport companies and restaurants see only the departures assigned to them, with the information they need. No WhatsApp groups, screenshots or other manual work. It comes with your account: they have it because you use Nairoo.
Sales channels
What you do with every booking
Bókun
Nairoo Channel Manager
Your website
NAIROO HUB
Departure management
SuppliersGuides · transport · tickets · restaurants · equipment
CommunicationWhatsApp · SMS · email
Margin report
Automations
Accounting report
03 — RUN EVERY DEPARTURE
One place for your entire operation.
Nairoo adds the operations layer that any booking engine on the market struggles to offer: departure planning, guide scheduling, supplier coordination and the real cost of each one.
Choose the guide, let Nairoo choose, or let it choose from now on. Your rules, three speeds.
01Guide assignment
1By hand
2One click
3Automatic
Montserrat
Assign all groups
Group 1
12 of 15
Group 2
15 of 15
Group 3
9 of 15
Search by name
Valentina RíosPending
Ava RodriguezPending
Mari LaportePending
Carles PuyolPending
Xavi HernandezPendingSet your criteria once and never think about it again.
02Overview
08:30 AM
Montmatre Tour
Place d'Anvers, 75009 París
Group
2
12/20
2
DP
5
11
Group ID
Tour Guide
Booked
Dalí Paris
Bus info
125
Valentina Ríos
6
8
4
!
No bus
126
Diego Martínez
6
8
4
!
No bus
3:00 PM
Louvre Guided Tour
Outside Louvre Museum
Group
2
12/15
1
TE
20
16
Group #126
08:30 AM - Montmatre TourStarts in 3 hours
Bookings
6Booked
2Adults
2Seniors
2Children
Isabella FernándezVIA-6231010132
+1 (714) 267-65-01
isabela.fernandez@gmail.com
Arrived
2
Andrés MoralesVIA-6554454732
+1 (714) 267-65-01
andres.morales@gmail.com
Not Arrived
2
Mauricio MadrigalVIA-6236550097
+1 (714) 267-65-01
mauricio.madrigla@gmail.com
Arrived
2
Scheduled onFebruary 16, 2025
Starts at08:30 AM
Tour Guides
Diego Martínez
Bus Company and Driver
Shared bus 1 - Groups #0927, #0928, #0929
PanoramaBus1 bus - 30 seats
DriverStefan Ortega
Assign bus
Museums (5)
Dalí ParisCarrer de Mallorca, 401, 08013 Barcelona
3Paid
9Prepaid
Park GüellCarrer d'Olot, 08024 Barcelona
5Paid
0Prepaid
Casa BatllóPasseig de Gràcia, 43, 08007 Barcelona
0Paid
0Prepaid
Show all
Resources (2)
Mountain gearMax: 30
10
Water/snorkel equipmentMax: 30
0
Restaurant Route (1)
Oller del Mas FamiliaWine tastings, vineyard tours
03The days ahead
TODAY
Done
Wed 17
TOMORROW
Done
Thu 18
FRIDAY
Done
Fri 19
SATURDAY
2 left
Sat 20
SATURDAY — WHAT'S LEFT
09:00 · Montserrat
Group 214
No tour guide
15:00 · Costa Brava
Group 219
No bus
04Costs
Diego Martínez
Tour guide · 6 departures
July 2026
July 3, 2026Paris Highlights100,00 €
July 6, 2026Montmatre Tour75,00 €
July 11, 2026Louvre Guided Tour120,00 €
July 15, 2026Paris Highlights100,00 €
July 22, 2026Montmatre Tour75,00 €
July 28, 2026Louvre Guided Tour120,00 €
Subtotal0,00 €
VAT 21%123,90 €
Total to pay Diego for July
713,90 €
04 — SEE THE BUSINESS CLEARLY
Know what every tour really makes.
Nairoo combines your revenue with the operational costs generated by every assignment, so you can see your real margins — not just your sales.
Revenue
€0
Operational costs
€0
Gross margin
€0
50.2% margin
Where the cost actually comes from.
Not an estimate at the end of the month — the sum of every guide, van, table and ticket you assigned.
Guides€480
Transport€720
Restaurants€650
Tickets€280
Know what you owe each supplier without adding anything up.
Every assignment records the supplier, the amount and the departure on its own. At month end there is nothing to dig out of WhatsApp and no fortnight of services to key in — the figure is already there.
Your operation creates the data. Nairoo turns it into decisions.
05 — COMMUNICATION HUB
Schedule automatic messages for your customers.
1Choose the moment
2Write it once
3The customer gets it
Trigger
Message
Choose a trigger for your message:
On ConfirmationSent at the moment of reservation
ReminderSent 24 hours before the start of the tour
Post tourSent 30 minutes after the estimated end of the tour
Trigger
Message
+ Customer name
+ Tour name
+ Date
+ Time
Friday, 16 October
9:41
Sensation Toursnow
Hi Jennifer, thanks for your booking. See you on 16 Oct 2026 at 03:30 PM for your Montserrat tour. — Sensation Tours
06 — THE PLATFORM
Everything else you need to run your business.
The tools your team needs to run the business — built into the same operational system.
Communications hub
Every customer conversation, in one place.
SM
Sofia Martinez
View details
WhatsApp
SMS
Email3
Hi Sofia, this is Fabio from Sensation Tours. How was your tour with us today?
Post tour
Really good, thank you. The guide was excellent and the meeting point was easy to find. We will book with you again on our next trip.
Write message...
Add template
Send
Mobile app
So your suppliers have the information live.
Channel manager
Sync availability and bookings across your sales channels.
WebsiteSynced
OTAsSynced
BókunConnected
Dashboards
See revenue, operational costs and margins from the same data.
No exports, no reconciliation — it is the operation, counted.
Multiple tour brands
One account. Multiple brands.
Run separate brands and destinations without separate systems.
Barcelona
Paris
Rome
London
07 — WHY NAIROO EXISTS
I ran three tour agencies before I built this.
They grew fast, and no software on the market let me organise, automate and stay in control at the same time.
So we built what I needed. It worked — and we opened it to other operators.
Fabio Bianchetti
Founder, Nairoo
THE FIRST OPERATION
The first company that ran on Nairoo was my own.
Before I sold this to anyone, I put it into Barcelona Local Experiences — my own agency. What happened there is not a headcount cut. It is that the volume grew and the team did not.
4.9
on Tripadvisor
more than 16,000 reviews
5.0
on Google
more than 9,000 reviews
2023
200guests a day5in operations
2024–2025
300–350guests a day5in operations
Guests a day per person in operations
4060–70
Five on the payroll — but between shifts and holidays, the number actually on duty on any given day was two to four. That is who was running 300 to 350 people out of the door.
Same five people. One person in accounting throughout, never two. At the productivity we had in 2023, that new volume would have needed around eight people in operations — so three hires we did not make. At what an operations hire costs a company in Barcelona, €35,500 a year each before severance or covering sick leave, that is €106,500 a year we never had to spend in order to grow.
What changed: the guide rota stopped being built by hand, suppliers got their call-outs on their own and customer reminders went out automatically. At month end, the bookkeeping was already done.
Reviews went up too — the post-tour message sends itself — and margins improved, because Nairoo suggests the right guide based on your own rules.
This is one agency’s experience — mine. Take it as a reference, not a guarantee for yours.
08 — GETTING STARTED
Results from day one.
We set up Nairoo around your real operation, so you can start running your first departures without stopping your business.
STEP 01
Provider profiles
Create your supplier profiles: rates, availability and more custom settings.
STEP 02
Setup session
Two hours with a Nairoo specialist to get your account spotless — and let the magic begin.
STEP 03
Migration
We take care of it. We connect your channel manager or bulk-upload your tours and bookings.
DAY 1
Ready to operate.
Your first departure is already running on Nairoo that same day.
FREQUENTLY ASKED
Questions operators ask us.
What is Nairoo?
Nairoo is tour operator software that runs a whole operation from one system: bookings, departures, guides, transport, tickets, restaurants, suppliers, supplier costs, customer communication, channel management, pricing and reporting.
Can I keep my channel manager and still use Nairoo?
Yes. Nairoo comes with its own channel manager and its own booking engine for your site, connected directly to the OTAs you already sell through. If you would rather stay on Bókun, that connects too and your bookings flow in automatically. And if a channel you need is missing, tell us — we connect it fast.
See how Nairoo compares with other toolsHow long does it take to get started?
Your first departure runs on Nairoo the same day. Loading your provider profiles takes one to five hours depending on the size of your operation, the setup session is two hours with a specialist, and we handle the migration ourselves. Onboarding is free.
Can I still assign guides manually?
Yes. Nairoo proposes the best match by language, rating, availability and cost, and you assign in one click or override it. The automation removes the searching, not the decision.
How does Nairoo track operational costs?
Every assignment records its cost against the departure it belongs to. Revenue and operational cost sit on the same record, so margins are measured rather than estimated — per departure, per tour, per city or across the business.
What size of tour operator is Nairoo for?
Growing tour and experience companies with several departures a day, multiple guides, transport and external suppliers — typically operators who have outgrown spreadsheets, WhatsApp and email but still need to stay in control.
Ready to take control?
Run more tours.
With less operational work.
See how Nairoo could fit into your operation.
No commitment. Just a conversation about your operation.